What is Report + Support?
Report + Support is an online tool developed by Culture Shift where employees can tell us anonymously, or talk to us (Attivo) about unacceptable behaviour, or a wellbeing concern. The site is also home to information about internal and external support, policies and procedures and workplace campaigns and initiatives.
Who can tell us about an experience?
Attivo employees, third-party staff and visitors can make a report through Report + Support.
What happens when someone tells us something anonymously?
The case will be viewed by one of the administrators. The administrators will first review the report to identify any risks that relate to duty of care. If no immediate risk is identified, no further direct action will be taken. If any identifiable information is provided, the administrator will then remove the identifiable information. The information kept will be for trend analysis and inform proactive prevention.
What is the difference between telling us something, or telling us anonymously?
Attivo does not know who has told us something anonymously, and therefore cannot reach out and provide support. Whereas if someone wants to receive support or consider informal or formal options to address a concern, they would tell us something and provide their contact details.
What happens when someone wants to tell us something with their contact details?
The administrators assign a case to the requested advisor. Each of the advisors is provided with a login and can only access cases that are assigned to them. The advisor receives an email notification that a case has been assigned to them – no identifiable information is provided within this email alert. The advisor then logs into the Report + Support dashboard to access information provided using their personal login details. One of the support team will then make contact with the person, and they arrange a meeting to discuss in more detail.
What action can be taken if someone reports something anonymously?
Information provided within anonymous reports will be used as statistical data to understand what is happening and to inform proactive prevention work. The People Team will work with areas identified to address any concerning trends.
How will Attivo manage malicious complaints?
If a report is found to be malicious or vexatious, such reports will be addressed under existing staff procedures.
What do you do with the information gathered from anonymous reports?
Attivo will do trend analysis reporting.
What do you do with the data gathered from named reports?
The data collected from Report + Support is used to produce anonymised annual reports. These reports would include the number of cases, the most reported types of harassment and location.
How secure is the data and information sent through the system?
Data held on Report + Support is GDPR compliant and further information about how data is collected and stored is outlined in the Privacy Notice. The system has been security tested.
How long is data stored on the system?
We will only retain personal data for as long as necessary to fulfil the purposes we collected it for. We will keep records of reports for one year from case closure on Report + Support as outlined in the Privacy Notice. All personal data will be kept according to the Records Retention Schedule.
Who are the administrators on the system?
Chris Harris, People Director
Olivia Williams, People Business Partner
Alix Scott, People Business Partner
Victoria Burke, Trainee People Advisor
Millie Chance, Trainee People Advisor